tek789 Member Personal Data Protection

1. Personal Information We Collect

tek789 collects your personal information when you register an account, make a deposit or withdrawal, use our customer support services, or interact with our platform through any available channel. This data collection is necessary to ensure we can provide a safe, fair and efficient service to every member.

The categories of information we collect include:

• Identity Information: Full name, identity card number (MyKad) or passport, date of birth, gender and nationality.
• Contact Information: Email address, mobile phone number and mailing address.
• Financial Information: E-wallet details, bank account number (for verification purposes only), and deposit and withdrawal transaction history within the platform.
• Technical Information: IP address, browser type and version, device operating system, cookie data and activity logs on the website.
• Gaming Activity Information: Betting records, wins, losses and bonus usage for responsible gambling monitoring purposes.

2. Purpose of Using Personal Information

The personal information we collect is used solely for the purposes stated below. tek789 will not process your data for any other purpose without first notifying you and, where required, obtaining your consent.

3. Automatic Data Collection

When you visit the tek789 website, our system automatically records certain technical information through cookies, pixel technology and internal analytics tools. This information helps us understand usage patterns, detect technical issues and improve the overall performance of the platform.

Essential Cookies: These cookies are required for the basic operation of the website, including login session management, language settings and your display preferences. Without these cookies, certain key functions within the platform may not work properly.

Analytics Cookies: We use collected usage data to understand which pages are visited most frequently, how long a typical session lasts and where users encounter difficulties. All such data is analysed in aggregate and does not contain any specific personally identifiable information.

You can control cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some sections of the tek789 website.

4. Sharing Information With Third Parties

tek789 does not sell or transfer your personal information to third parties for their own commercial purposes. However, there are limited situations where we need to share data with certain parties to allow our operations to run smoothly:

• Payment Processors: Payment service providers that facilitate your transactions — including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency providers — receive only the minimum information necessary to verify and process payments.
• Licensing Authorities: Regulatory bodies and the authorities that issue our operating licence may require access to certain records as part of their audit and compliance processes.
• Law Enforcement Agencies: In situations where we receive a court order or lawful request from an enforcement agency, we are required to comply in accordance with applicable law.
• Technical Service Providers: Third parties that provide server infrastructure, cybersecurity services or identity verification systems are bound by strict confidentiality agreements with tek789.

In all of the above situations, we share only the information that is strictly necessary and ensure that the receiving parties are bound by data protection obligations equivalent to our own standards.

5. Data Security Measures

tek789 implements a multi-layered security framework to protect your personal information from unauthorised access, disclosure, alteration or destruction. The technical and organisational measures we apply include:

• 256-bit SSL encryption for all data communications between users' browsers and our servers.
• Password storage using irreversible cryptographic hashing algorithms.
• Firewall systems and intrusion detection that continuously monitor network traffic around the clock.
• Role-based access controls that ensure each staff member can only access data within the scope of their duties.
• Regular security audits conducted by our internal technical team and independent assessors.
• Frequent data backups with tested disaster recovery procedures.

While we take all appropriate measures, no system can guarantee absolute security in an online environment. We encourage members to keep their account passwords confidential and not to share login information with anyone.

6. Data Retention Period

Your personal information is stored for as long as necessary to fulfil the original purpose of its collection, or for the minimum period required by applicable international licensing obligations and anti-money laundering requirements.

When your account is closed at your own request, certain transaction records and identity verification information may still need to be retained for an additional period to meet licensing and audit obligations. This data will be securely deleted once the mandatory retention period ends.

7. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In all such data transfer situations, tek789 ensures that an equivalent or higher level of protection is observed by all parties involved.

We only use infrastructure providers that comply with recognised international data protection standards, and all data processing agreements contain contractually binding protection clauses.

8. Updates and Changes to the Privacy Policy

tek789 reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, new licensing requirements, or developments in relevant data protection laws. Any changes made are to ensure that the level of protection provided to our members remains relevant and adequate.

If we make significant changes to this policy, we will notify registered members via email or an in-platform notice. The "Updated" date at the top of this page will always reflect the latest version in effect. Continued use of the tek789 platform after any changes are published is considered acceptance of the updated terms.

9. Special Protection for Minors

tek789 services are strictly limited to individuals aged 21 and above. We do not knowingly collect or store personal information from individuals under the age of 21. All registration applicants are required to verify their age, and our identity verification process is designed to detect and prevent registration by minors.

If we find that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect that a child in their care may have registered an account on our platform are encouraged to contact us immediately.

10. Scope of This Privacy Policy

This Privacy Policy applies specifically to the tek789 platform accessible via the tek789.one website and its associated applications. This policy does not cover the privacy practices of any third parties that may be mentioned in the context of payment services or game providers.

If you have any questions about how a payment provider handles your data during a transaction, we encourage you to refer to that provider's own privacy policy for more information.

11. Applicable Law and Jurisdiction

This Privacy Policy is governed by internationally recognised data protection principles as well as the requirements of the licensing body that issues the operating licence for the tek789 platform. Any disputes arising from or related to this policy will be resolved in accordance with procedures set by the relevant licensing authority.

By registering and using the tek789 platform, you confirm that you have read, understood, and fully agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, we encourage you to refrain from using our services and to contact us for further discussion.