Terms and Conditions of Use of the tek789 Website

Acceptance of Terms

These Terms and Conditions ("Terms") form a valid and binding agreement between you ("User") and tek789 ("Company", "we", "platform"). This document, together with our Privacy Policy and Responsible Gambling Policy, forms the entire agreement between both parties regarding the use of the tek789 platform.

By accessing the tek789 website, creating an account, or using any part of our services, you confirm that you have read, understood, and agree to comply with all the terms stated here. This acceptance takes effect from the date you first access or register with our platform.

tek789 reserves the right to amend these Terms from time to time. Continued use of the platform after any amendments constitutes your acceptance of the updated terms. It is the user's responsibility to review this document periodically.

User Eligibility

To register and use tek789 services, you must meet the following requirements:

• Be at least 21 years of age on the date of registration;
• Have full legal capacity to enter into a binding agreement;
• Not be located in a region or jurisdiction where online gambling is strictly prohibited;
• Be acting on your own behalf and not as a representative or agent of a third party;
• Have not previously had an account closed by tek789 for fraud, misuse, or breach of terms.

tek789 reserves the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. Failure to provide the requested documents within the specified time frame may result in your account being temporarily suspended.

Account Registration and Management

Each user is only permitted to hold one active account at any one time. Registration of multiple accounts by the same individual is strictly prohibited. If we find that a user holds more than one account, all related accounts will be closed immediately and balances in those accounts may be forfeited.

You are fully responsible for ensuring that all information provided during registration is accurate, current, and complete. This includes your full name, identity card number (MyKad), date of birth, mobile phone number, and email address. False or misleading information constitutes a serious breach of these Terms.

Your account password is confidential and must not be shared with any other party. tek789 will never ask for your password through any channel, including email or live chat. You must notify us immediately if you suspect your account has been compromised or accessed without authorisation.

Deposits and Payment Methods

tek789 supports a range of payment methods for the convenience of Malaysian users. The minimum deposit for each method is RM10. Supported methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrencies including USDT, BTC and ETH.

All deposits must be made using an account or e-wallet registered in your own name. Deposits using third-party accounts are not permitted and may result in your account being temporarily suspended pending investigation. This is a protective measure we take to ensure the security of your funds.

tek789 does not charge any processing fees on deposits. However, third-party payment providers may impose their own fees which are outside our control. All deposited funds are processed in Malaysian Ringgit (RM / MYR), except for cryptocurrency deposits which will be converted at the prevailing rate at the time of the transaction.

Withdrawals

The minimum withdrawal amount is RM50 per request. Withdrawal requests that meet all requirements will be processed within one hour. Withdrawals can only be made to an account or e-wallet registered in your own name.

Before your first withdrawal is processed, we may require you to complete an identity verification process (KYC). This is a standard procedure carried out to protect your account from any unauthorised activity. Documents that may be required include a copy of your MyKad and proof of ownership of your payment method.

tek789 reserves the right to delay or withhold a withdrawal if there is reasonable cause to suspect fraud, money laundering, or a breach of these Terms. In such situations, we will notify the user concerned via email or live chat.

• The withdrawal method must match the original deposit method where applicable;
• Bonus balances that have not met the wagering requirements cannot be withdrawn;
• Withdrawal requests that have been submitted cannot be cancelled once processing has begun;
• tek789 is not responsible for any delays caused by third-party payment providers.

Bonus and Promotion Terms

All bonuses and promotions offered by tek789 are subject to the wagering requirements set out herein. Accepting a bonus indicates your agreement to the specific terms applicable to that promotion.

Other bonuses including weekly cashback for VIP members, birthday bonuses, referral programmes, and reload promotions will be announced from time to time. Each promotion has its own validity period and terms, which will be stated separately on the relevant promotions page.

• Each user is eligible for each bonus once only unless stated otherwise;
• Bonus abuse, including hedge betting, may result in the cancellation of the bonus and any related winnings;
• tek789 reserves the right to withdraw or modify any bonus offer without prior notice;
• Bonuses cannot be converted directly to cash unless the wagering requirements have been fully met.

User Conduct and Responsibilities

tek789 users are required to act honestly and responsibly when using our platform. The following activities are strictly prohibited and may result in immediate account closure:

• Use of automated software, bots, or any tool designed to manipulate the gaming system;
• Collusion between players to confuse the system or gain an unfair advantage;
• Attempts to upload or distribute malicious software through our platform;
• Any action that could compromise the integrity of the games or the security of other users;
• Use of an account for money laundering or any unlawful financial activity;
• Providing false identification details or using another person's identity.

tek789 uses advanced fraud detection technology to monitor suspicious activity. Any confirmed violation will be met with appropriate action, including immediate account closure and freezing of the relevant funds.

Responsible Gambling

tek789 is committed to promoting a responsible gambling environment. We provide several management tools you can use to control your gambling activity:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposit amount through your account settings;
• Loss Limit: Define your maximum loss limit for a given period of time;
• Bet Limit: Control your bet size so it does not exceed your set budget;
• Self-Break: Temporarily suspend your account if you need a pause;
• Self-Exclusion: If you feel that gambling is starting to affect your life, a longer self-exclusion option is available on request through our customer support.

If you need help or guidance regarding a gambling problem, our 24/7 customer support team is always available to assist. Please also refer to our Responsible Gambling page for more detailed information.

Account Closure and Suspension

Users may close their account at any time by contacting our customer support team. Before closing your account, ensure that all bonus wagering requirements have been met and any pending withdrawals have been processed.

tek789 reserves the right to suspend or close any user's account without prior notice under the following circumstances:

• Confirmation that the user is under 21 years of age;
• Receipt of evidence of fraud, system manipulation, or a serious breach of these Terms;
• A request from a legitimate legal authority;
• Activity that may involve money laundering or the financing of unlawful activities;
• Requirements related to our international licensing compliance.

Following account closure, any valid cash balance (excluding bonuses that have not met the wagering requirements) will be returned to the user via the original payment method within a reasonable period.

Disclaimer of Liability

tek789 services are provided on an "as is" and "as available" basis. We make every effort to ensure our platform runs smoothly at all times, but we do not guarantee that the service will always be free from technical disruptions, errors, or temporary unavailability.

tek789 is not liable for any loss or damage arising from:

• Service disruptions caused by technical issues beyond our control;
• Acts or omissions of third parties including payment providers and game developers;
• Losses incurred as a result of betting decisions made by the user themselves;
• A user's failure to comply with the terms set out in these Terms;
• Any indirect, incidental, or consequential damage arising from the use of our platform.

Gambling carries the risk of financial loss. Users should be aware that gambling is a form of entertainment and no guarantee of winnings is given for any game offered on our platform.

Amendments to the Terms

tek789 reserves the right to change, amend, or update these Terms at any time at our discretion. Any significant changes will be communicated to registered users via email or a notice displayed on our website at least seven days before the changes take effect, except in cases of emergency or legal compliance requirements that necessitate immediate action.

It is the user's responsibility to review this Terms & Conditions page periodically to ensure you are always aware of the latest terms governing the use of the tek789 platform. Continued use of the platform after any amendment takes effect will be considered your acceptance of the updated terms.

Law and Jurisdiction

tek789 operates under an international licence and complies with all licensing requirements set by the relevant licensing body. These Terms and Conditions and any dispute arising from or in connection with the use of our services will be interpreted and governed in accordance with the laws of the jurisdiction in which we are licensed.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by any court of competent jurisdiction, that provision will be modified to the extent necessary to make it valid and enforceable, while the remaining provisions will continue in full force and effect.

For any enquiries regarding these Terms or tek789 services, please contact our support team via the 24/7 live chat available on our website, or by email at [email protected].